SHIPPING & RETURNS
SHIPPING POLICY
Last updated: 11/07/2025
Inside The Box Clothing™ is committed to delivering your made-to-order items safely and efficiently. Please read the following shipping terms carefully before placing your order.
Shipping Destinations
We currently ship to addresses within the United Kingdom and Ireland only. For international orders, please contact us at contact@insidetheboxclothing.com to discuss possible arrangements.
Processing Time
All our products are made to order. Please allow 5–7 business days from order confirmation for production before your item ships.
Shipping Methods & Delivery Time
Once your order has been dispatched, you will receive a confirmation email with tracking details. Delivery times depend on your location and chosen shipping method, typically:
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UK Mainland: 2–5 business days
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Ireland: 3–7 business days
Please note that delivery times are estimates and may vary due to external factors beyond our control (e.g., postal strikes, customs delays).
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and order size. All costs will be displayed prior to order confirmation.
Tracking Your Order
Once dispatched, you will receive a tracking number by email. Please use this to track your parcel via the carrier’s website.
Lost or Delayed Parcels
If your parcel is lost or delayed beyond the estimated delivery time, please contact us at contact@insidetheboxclothing.com. We will liaise with the courier and keep you updated. We are not liable for delays caused by the carrier or unforeseen events.
Incorrect Delivery Address
Please ensure your delivery address is correct at the time of purchase. We cannot be held responsible for lost or undeliverable parcels due to incorrect addresses provided by the customer.
RETURN & EXCHANGE POLICY
Last updated: 11/07/2025
Inside The Box Clothing™ operates a made-to-order model, so please read the following carefully before purchasing.
Cancellation
You may cancel your order within 12 hours of purchase by contacting us at contact@insidetheboxclothing.com. After this period, we begin production and cannot cancel or amend orders.
Returns for Change of Mind
Due to the bespoke nature of our products, we do not accept returns or exchanges for change of mind, sizing issues, or preference.
Faulty or Incorrect Items
If your item arrives faulty, damaged, or not as described, you may request a refund or replacement. Please contact us within 7 days of receipt at contact@insidetheboxclothing.com, providing:
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Your order number
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Photos of the defect or damage
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A description of the issue
We will review your claim and, if valid, arrange a replacement or refund at no additional cost.
Statutory Rights
Your statutory rights under the Consumer Rights Act 2015 remain unaffected. If an item is faulty or not as described, you are entitled to a refund, repair, or replacement.
Exchanges
We do not offer exchanges due to the made-to-order process. If you are unsure about sizing or fit, please contact us before ordering for guidance.